Transformation Solutions

Global Capability Framework & L&D Transformation

Challenge

An APAC universal bank faced widespread capability and performance gaps across multiple business units, with particular weaknesses in digital fluency, cross-functional collaboration, and data literacy. Leadership recognised that fragmented learning programs and siloed development initiatives were preventing the bank from achieving its strategic goal to “Disrupt through Digital.”

The challenge was to design and implement an enterprise-level capability uplift program that would unify learning, performance, and transformation under a single global framework. The initiative had to be data-driven, measurable, and embedded into daily business operations — linking talent development directly to strategic execution.

Key issues included:

• No central visibility of capability maturity across regions or functions.

• 200+ projects operating independently with limited alignment to business outcomes.

• Lack of real-time tracking for project progress, benefits realisation, and skill growth.

• Inconsistent governance and data quality across L&D and transformation reporting.

Solution

Harmonic Strategy was appointed as Transformation Strategy Lead Consultant, designing a new Enterprise Capability Framework that integrated People, Process, and Platform dimensions into a cohesive operating model for transformation and capability uplift.

1. Enterprise Capability Framework Design

• Architected a multi-layered capability framework mapping the bank’s transformation strategy to tangible skill and process development goals.

• Defined capability pillars around People (skills, leadership, culture), Process (efficiency, agility, compliance), and Platform (data, digital, technology).

• Developed a standard taxonomy to classify, measure, and track capabilities across divisions and transformation programs.

• Established enterprise alignment criteria, ensuring that each transformation initiative directly contributed to strategic outcomes.

2. Program Governance & Portfolio Oversight

• Designed and implemented a central governance model linking 200+ global transformation projects under a single operating structure.

• Introduced strategic steering mechanisms, including KPIs for delivery health, maturity advancement, and benefits realisation.

• Created an executive oversight cadence to report progress and risks to the Group COO, HR, and Transformation Office.

• Embedded change assurance and risk review checkpoints to ensure initiatives delivered measurable business impact.

3. Data-Driven Performance Management

• Built a Tableau-powered enterprise tracking model, providing real-time visibility into project delivery, capability maturity, and performance metrics.

• Enabled executive dashboards to visualise capability heat maps, regional performance differentials, and portfolio interdependencies.

• Designed predictive analytics models to identify emerging skill gaps and project risks based on maturity trajectory and delivery velocity.

• Established standardised data submission templates for all L&D programs to ensure consistency and integrity in enterprise reporting.

4. Embedding Data Governance & Quality Assurance

• Integrated a Data Governance Model within the capability framework to ensure the accuracy and reliability of program data.

• Defined data ownership roles, validation checkpoints, and escalation pathways for data discrepancies.

• Instituted an audit-ready reporting process, improving transparency across global regions and ensuring compliance with enterprise data standards.

• Implemented metadata-driven lineage documentation to trace learning outcomes and business benefits back to data sources.

5. Capability Uplift Execution Support

• Partnered with regional HR and business units to translate capability themes into actionable learning pathways.

• Designed curriculum maps and transformation playbooks tailored to each business area, connecting learning content with transformation KPIs.

• Launched a continuous improvement loop, feeding insights from Tableau analytics into future capability development priorities.

Key Deliverables

• Enterprise Capability Framework Blueprint (People / Process / Platform)

• Global Portfolio Tracking Dashboard in Tableau

• Data Governance Framework for Capability Reporting

• Transformation Maturity Heatmaps & Executive Insights Decks

• Learning Pathway & Curriculum Design Templates

• Governance Playbook & Reporting Model

Client Benefits

• Unified 200+ global initiatives under a single capability and transformation framework.

• Provided real-time visibility to executives across delivery health, maturity, and business impact.

• Strengthened data integrity and governance, ensuring audit-ready transformation reporting.

• Enhanced cross-functional collaboration between HR, transformation, and business units.

• Enabled a measurable uplift in digital and leadership capabilities, aligning people development with business transformation goals.

• Established a scalable operating model for capability measurement across future transformation programs.