Transformation Solutions
Our transformation services focus on implementing strategic initiatives that drive impactful change and commercial value.
Target Operating Model Design
WHAT
A Target Operating Model (TOM) defines how people, processes, technology, and data integrate to deliver strategy with discipline and agility.
WHY
BCG research shows firms with TOM clarity achieve 30% higher execution effectiveness.
EY finds TOM design reduces operating friction by 25%, improving scalability and resilience.
Gartner notes that organisations with mature TOMs achieve 20% faster decision cycles.
HOW – Harmonic's Approach
Co-design TOMs that integrate people, process, technology, and data into a unified execution framework.
Use tools like RACI matrices to clarify responsibilities and eliminate duplication or ambiguity across functions.
Perform interdependency mapping, handoff analysis, and capability maturity assessments to reduce friction.
Define performance metrics and governance routines that embed accountability into the model.
Develop transition roadmaps that sequence implementation through logical stages with risk mitigation checkpoints.
CLIENT VALUE
Supports sustainable scale and execution clarity—enabling teams to deliver with discipline and agility.