Transformation Solutions
Our transformation services focus on implementing strategic initiatives that drive impactful change and commercial value.
Process Improvement & Automation
WHAT
Process Improvement simplifies workflows and removes waste, while automation leverages technology to enhance speed, quality, and cost efficiency.
WHY
McKinsey finds automation can improve productivity by 20–30% in core operations.
Deloitte reports that organisations with mature process excellence save 10–15% in operating costs annually.
Gartner highlights that robotic process automation (RPA) adoption yields average ROI within 12–18 months.
HOW – Harmonic's Approach
Conduct deep-dive ‘as-is’ diagnostics using Lean, Six Sigma, and service design techniques to isolate inefficiencies.
Develop ‘to-be’ process models that reflect simplified, value-driven workflows.
Identify, prioritise, and scope automation opportunities using a cost-benefit and feasibility lens.
Recommend and pilot technologies such as robotic process automation (RPA), low-code/no-code platforms, and workflow orchestration tools.
Measure gains via time savings, error reduction, cost-to-serve metrics, and customer impact indicators.
CLIENT VALUE
Delivers a more agile, efficient, and resilient operating environment—reducing overhead while enhancing output quality.