Transformation Solutions
Our transformation services focus on implementing strategic initiatives that drive impactful change and commercial value.
Innovation
WHAT
Innovation translates ideas into commercial impact through structured, human-centred methods that de-risk creativity and align with strategy.
WHY
PwC’s Global Innovation Survey shows 80% of CEOs see innovation as critical to growth, yet only 6% are satisfied with outcomes.
McKinsey finds firms with formal innovation frameworks deliver 2.5x higher shareholder returns.
Forrester highlights that human-centred design increases product adoption by 30%.
HOW – Harmonic's Approach
Innovation Frameworks: Apply proven methodologies such as the Double Diamond and LUMA Institute frameworks to guide the innovation process from problem framing to solution delivery.
Human-Centred Design (HCD): Focus all innovation efforts on serving real human needs, ensuring solutions are desirable, feasible, and viable.
Looking: Use exploratory methods like ethnographic research, customer shadowing, and contextual inquiry to discover unmet or latent needs.
Understanding: Conduct synthesis workshops, affinity mapping, and “How Might We” ideation to define opportunity spaces and reframe challenges.
Making: Rapidly develop low-fidelity prototypes, test concepts iteratively with users, and refine based on feedback to de-risk innovation.
Innovation Governance: Define ownership, funding, and feedback loops for managing innovation portfolios and aligning with business strategy.
Capability Uplift: Coach internal teams to embed innovation practices, build cross-functional collaboration, and foster a culture of experimentation.
CLIENT VALUE
Drives commercially grounded, insight-led innovation that delivers customer value, competitive differentiation, and scalable growth.